Service Management: Operations, Strategy, Information Technology
Service Management: Operations, Strategy, Information Technology

Service Management: Operations, Strategy, Information Technology

Fiyat : ₺330,00

   Authors : Sanjeev Bordoloi,James Fitzsimmons,Mona Fitzsimmons,
   ISBN10 : 1260092429
   ISBN13 : 9781260092424
   Edition : 9th edition
   Binding : Paperback
   Pages : 1.088
   Publisher : McGraw-Hill Education
   Publis Date : 2018
   Languange : English

:
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.